Membership and Data Coordinator

Educate Plus

Home Office

Posted on: 20 February 2025

Closing date: 14 March, 2025

About the opportunity

This is an exciting opportunity to showcase your skills and play a key role in supporting the Membership function—the heartbeat of a vibrant, member-focused organisation dedicated to educational Advancement across Australasia. As part of a lean yet high-performing team, you’ll contribute to delivering exceptional value to our members. We thrive on innovative, out-of-the-box thinking, infused with creativity, passion, and a touch of fun.

Reporting to: Member Relations Manager but working in collaboration with the whole team
Relationships: Liaise with staff dealing with Marketing, Brand, Events and Finance Liaise with relevant Chapter members (we exist for our members)
Hours: Part-time, 3 days per week
Contract: Permanent
Salary: Per annum salary of $70,000 (pro rata) plus 11.5% superannuation (SG)
Location: Home Office
Additional benefits: Phone package/Internet allowance

This dynamic, new position offers a flexible work arrangement, working from a home office with a team located in multiple cities.

The role demands a passionate and driven individual who has exceptional administrative and data skills with fine attention to detail. You will be assisting the Member Relations Manager with the creation, implementation and delivery of a seamless membership engagement process and experience. Accurate data management and analysis is integral to tracking that engagement and understanding what members and non-members need and utilise.

You will also be encouraged to share your innovative ideas and take the initiative to identify potential improvements or alternative approaches to our output as a team. We believe that teamwork makes us stronger and we like to be the best at what we do!

What will you be doing in this role?

You will, under limited direction, be responsible for the maintenance of our CRM and participate in the planning, implementation and maintenance of a dynamic membership strategy across the organisation. You will also be supporting member initiatives, activities and events that enhance member retention and growth. We hope you will add a raft of skills and experience to our team.

Your key responsibilities & duties are to:

Your day-to-day will be busy yet varied and will see you complete a mix of the following tasks:

Membership Administration
Maintain and update member records in the CRM
Process membership applications, renewals and cancellations
Generate and distribute membership invoices, reminders and receipts
Member Engagement & Support
Serve as one of the primary contacts for member enquiries via phone, email and social media, ensuring timely and accurate responses
Assist in supporting online membership events, including webinars, networking sessions and new member orientations
Coordinate and distribute any membership materials
Data Management & Reporting
Run and analyse membership reports to identify trends in acquisition, retention and engagement
Assist in maintaining data integrity and accuracy within the CRM
Provide distribution lists of members and non-members as required by the team
Marketing & Outreach Support
Collaborate with the Events and Marketing teams to implement campaigns targeting member acquisition and retention
Support the creation of membership-related content for newsletters, social media, and the website.

Additional Responsibilities

Provide administrative support to the Member Relations Manager as needed.
Contribute to special projects aimed at improving membership services, retention or growth

Academic & trades qualifications

Relevant qualification or demonstrated equivalent competency in data management and/or administration
At least three years’ data experience
The relevant rights to work in Australia or New Zealand

Work experience & skills

Strong interpersonal and communication skills with an engaging customer-focused attitude
High levels of energy to deliver an outstanding end product with pride in your work
Proven experience delivering a variety of reports
Familiarity with membership acquisition and management
Strong attention to detail and efficient execution of duties
Demonstrated experience of working with a CRM and segmenting customer/membership databases. We use Civi CRM
Intermediate to advanced level of experience using the Microsoft Office Suite, Teams, Word & Excel
Being a supportive and willing team player – a strong work ethic and can-do attitude is a winning combination for us and a key consideration for future team members
Experience working with virtual, cross-functional teams – we work daily with our volunteer members Exceptional learning agility
Enthusiasm, initiative and the ability to work independently
Embracing a small but fun, collaborative and supportive team
Clear, concise and confident communicator and able to manage expectations and priorities
Loads of initiative and the ability to speak up when you see a better way
Would be ideal to have experience working in a membership organisation, education institution or non-profit organisation (either as a volunteer or employee)

Closing date: Friday 14 March 2025
We’re ideally seeking an immediate start but it’s all about finding the perfect candidate.

How to apply

All applicants are encouraged to apply by submitting their interest via email with a resume and cover letter explaining why you’d be interested in this position and why you’d be the ideal candidate to join our team. Please send your application to tina@educateplus.org

We’d like to see what you can do so please include samples of your work with your application, if possible.

The successful applicant will be asked to provide two referees.

Educate Plus is committed to creating a rich, supportive workforce where we celebrate inclusion, gender equity and cultural diversity. Everyone matters and we love what we do, every day!