ONLINE Admissions SIG – What Parents Want
NSW/ACT Chapter invites you to join them for this final Admissions SIG of the year.
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” – Mahatma Gandhi
Come with us on a customer journey, considering the different touch points along the way. What can we do to keep customers engaged along the journey? How can we give them the best onboarding experience? Once they are with us, what can we do to keep them? If they leave, how can we learn from their experience and ensure they leave well?
No matter how long your waiting lists are, you will save time and build your reputation as the school of choice, by making your customers not just satisfied but turning them into ambassadors.
We will hear from a panel of three specialists all about customer retention, as well as giving plenty of time to ask questions and learn from one another.
Event Details
Date: Thursday 14 November 2024
Time: 12:00 – 1:00pm AEDT (Check your local time)
Venue: Online via Zoom
Cost: Free for Members, $35.00 (+gst) for Non-Members
Presenters:
Educated in Canada and Australia, Heidi has worked in international education for more than 25 years in Canada, Japan, Hong Kong and Australia. Heidi is a qualified primary school teacher with ESL specialisations.
She is the founder and CEO of the International Diagnostic & Admissions Test (IDAT) and is based in Casuarina, NSW.
She has a Dobermann named Gordie, loves the heat/sunshine, and works too hard simply because she loves what she does.
With over two decades of experience in insights, strategy, and marketing, Alex has worked across agency and client-side roles in Australia and Singapore.
As Director of Strategy at Blueboat, a brand and communications agency in Melbourne, Alex specialises in untangling the complexities of organisations, engaging audiences, and delivering impactful and innovative communications that have a lasting impact on brand performance.
With a Master of Arts in Sociology, Alex believes magic happens when teams work together and embrace new ideas with a curiosity-driven mindset.
Nelly spent the first 12 years of her career working as an electrical engineer. After taking a break to have three children she entered the education sector in 2014 initially as an Administration Manager and later as a Registrar.
Nelly has worked at: Capra Coaching Education, Neutral Bay Primary School, North Sydney Girls HS, North Sydney Boys HS, Arden Anglican School, Wenona and is now at St Aloysius College.
Thank you to IDAT, NSW/ACT Chapter Admissions Professional Development Partner
